Question 1

What size are the TraknProtect beacons?

Accepted Answer

The Inventory Tracking sensors are 1.5” square × ¾” thick. The Safety Buttons are: 2” long × 1 ¼” wide × 0.4” thick The Room Tray Tracking cards are 3 ¼” long × 2” wide × ¼” thick The Vendor ID cards are 3 ¼” long × 2” wide × ¼” thick

Question 2

What are the dimensions of the gateways?

Accepted Answer

Roughly the size of your palm – 2” × 3” × ½” thick.

Question 3

What is the range of gateways and beacons?

Accepted Answer

While BLE beacons and gateways can have 300ft on clear line of sight range, outdoors without any obstruction, given the interference indoors, most BLE enabled devices have a range of 80-100ft. We use a conservative range and place the gateways approximately 60ft apart to allow for overlapping coverage, that’s typically every other room in most hotels. However, we customize the range of the gateways based on the build and layout of each hotel to provide optimal coverage.

Question 4

How does the build of my hotel affect the range of the gateways?

Accepted Answer

The range of the gateways can be up to 100ft, but we customize it’s range for your specific property and area.

Question 5

Do I need a gateway in every room?

Accepted Answer

Generally speaking for most builds, hotels require a gateway in every other room. Depending on the build of your hotel and if there is concrete between rooms, a gateway in every room may be needed.

Question 6

How many safety buttons do I need?

Accepted Answer

Depending on the city or state that you are in, you may need a safety button for every housekeeper, housekeeping managers, room service attendants, bellman, engineers and porters. Request a demo here to learn more about what is required in your city/state.

Question 7

Do I need a safety button for each employee, or can they be used by multiple employees?

Accepted Answer

The safety buttons can be assigned to a specific employee or be used interchangeably by different employees on different shifts. We can customize this based on your hotel’s needs and your budget.

Question 8

What is the cost of the system?

Accepted Answer

We prefer to give you a demo and understanding your needs before providing a quote. Request a demo here to get a customized quote for your property.

Question 9

How is the solution priced?

Accepted Answer

The solution has an upfront fee for the purchase of the devices, installation and initial training; there is also an annual subscription fee that includes subscription licenses, training and, in case of safety button, annual maintenance fee.

Question 10

Does the cost include installation?

Accepted Answer

Yes.

Question 11

Does the cost include training?

Accepted Answer

Yes. In addition, we provide an online training platform that is included in the annual subscription fee.

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