Questions Answered
Find answers to frequently asked questions about our products, services, and hardware agnostic platform. For additional questions, please Send Us a Message. For questions related to existing service, please contact support@traknprotect.com
While BLE beacons and gateways can have 300ft on clear line of sight range, outdoors without any obstruction, given the interference indoors, most BLE enabled devices have a range of 80-100ft. We use a conservative range and place the gateways approximately 60ft apart to allow for overlapping coverage, that’s typically every other room in most hotels. However, we customize the range of the gateways based on the build and layout of each hotel to provide optimal coverage.
The range of the gateways can be up to 100ft, but we customize it’s range for your specific property and area.
Generally speaking for most builds, hotels require a gateway in every other room. Depending on the build of your hotel and if there is concrete between rooms, a gateway in every room may be needed.
The safety buttons can be assigned to a specific employee or be used interchangeably by different employees on different shifts. We can customize this based on your hotel’s needs and your budget.
The solution has an upfront fee for the purchase of the devices, installation and initial training; there is also an annual subscription fee that includes subscription licenses, training and, in case of safety button, annual maintenance fee.
Yes.
Yes. In addition, we provide an online training platform that is included in the annual subscription fee.