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Sitting in the center of the city, Hyatt Centric Chicago Magnificent Mile has 419 spacious guest rooms and 20,000 square feet of meeting and event space.

“As quick as they can deliver those items to our guests, it provides a better customer experience and that’s our number one goal – to provide better experiences than all the other hotels.”

“We use it for tracking guest requested items mostly, and bell carts that get taken by guests. The biggest item we use it for is rollaway beds, as they are spread out amongst different floors…It does save us significant time with rollaway beds when we are experiencing high demand  for the item.”

“My staff has mentioned that they are less frustrated now because they can precisely locate items. The team can concentrate on the operational tasks instead of wasting time looking for the item.”

“Multiple departments use common items. By using TraknProtect, they are able to determine where an item is precisely located before going on a goose chase.”

Rooted right off I-80, the Wingate by Wyndham is located by some of Chicago’s best attractions with 86 rooms and 800 square feet of event space.