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CUSTOMER ADVISORY SUMMIT 2022

EVENT PROGRAM

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MONDAY MAY 16, 2022
Evening Welcome – Kimpton Gray Hotel | Boleo Floor 15

6:00–9:00pm
Welcome Reception
6:30–7:30pm
Merit School of Music Honors Jazz Combo led by Steve Million

The Chicago based non-profit Merit School of Music transforms the lives of Chicago-area youth through removing barriers to high-quality music education. TraknProtect is proud to support the local community and provide opportunities. We hope you enjoy these most accomplished artists.

Tuesday May 17, 2022
Morning Session – The Field Room | Floor 14

8:00–8:30am
Continental Breakfast
8:30–9:00am
Welcome and Introductions
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Parminder Batra (LinkedIn)
CEO TraknProtect

President, CEO and Founder of TraknProtect welcomes all attendees and sets the stage for the inaugural event and an opportunity to meet your peers. 

9:00–10:00am
Redefining Work
Work as we know it is changing — here’s how hoteliers can win
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Adam Robinson (LinkedIn)
CEO Hireology

As a hotelier looking to hire in today’s tough market, this means that on top of competing with other businesses in the area for talent, you are competing with people’s ability to work for themselves. In this session, Adam will dig into exactly what people expect from work and how you can redesign your jobs and adjust your hiring processes accordingly.

10:00–10:30am
Network Security is Everyone’s Job
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Juli Barter (LinkedIn)
VP of Sales Venza Group

Many security breaches in networks are traced to human error and internal staffing. Learn the latest techniques for educating staff on ways to secure your networks from the inside out. 

10:30–10:45am
TraknProtect - Observations
10:45–11:30am
Designing Networks for Things and People
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Bill Gustafson (LinkedIn)
Sr. Enterprise Engineer–Hospitality HPE/Aruba

Touchless systems, operational automation and location-based services are at the heart of changes in the industry. Device to Device communications require special consideration in hotels to ensure network performance and security. A practical how-to discussion and what to look for.

11:30–12:45pm
Email/Call Break | Lunch - The Harris Room | Floor 14
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Served from 12–1pm

Afternoon Session – The Field Room | Floor 14

12:45–1:00pm
TraknProtect - Observations
1:00–1:30pm
Human Trafficking and Survivors
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Brittany Dunn (LinkedIn)  
COO Safe House Project

TraknProtect has taken a leadership position in the fight against Human Trafficking and has a strong alliance with the Safe House Project. Safe House Project provides emergency services, education, and placement of survivors of human sex trafficking. As our industry works to fully eradicate trafficking in hotels, hear a victim’s experience, and how we can help.

1:30–2:30pm
Human Trafficking | How Criminals Operate
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SA Carrie Landau (LinkedIn) and SA Michael A. Barker (LinkedIn)
with the F.B.I.

The leading law enforcement organization in the U.S. has an entire Division dedicated to Human Trafficking and Crimes Against Children. The division operates globally in alliance with peer organizations. We will hear first-hand how bad guys operate, how they are thwarted and what we can do to protect guests, staff and hotels from this growing activity.

2:30–3:00pm
Break
3:00–3:30pm
Industry Associations
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Michael Jacobson (LinkedIn)
CEO and President at IHLA

Trade associations play a vital role in protecting the interests of members, providing a strength in numbers voice to lawmakers at every level and advocate for important industry initiatives, like AHLA’s No Room Trafficking. Hear from leadership of IHLA on the role that IHLA played in the Chicago safety button ordinance and the IL safety button law and lessons learned by its members through the implementation and enforcement process.

3:30–3:45pm
TraknProtect - Observations
3:45–4:30pm
Technology Supporting Healthy Communities
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Cody Morash (LinkedIn)
Manager Hospitality Products Telus

How Telus’ philanthropic initiatives extend globally into our communities promoting online safety and how technology defends and fights against trafficking.

4:30–5:15pm
Lessons Learned

A moderated discussion on the day’s activities. Full participation is encouraged and don’t hold back. A lot of ground was covered, what did we learn?

5:15–6:15pm
Free Time
6:30–9:00pm
Dinner–The Robie Room | Floor 2

Wednesday May 18, 2022
Morning Session – The Field Room | Floor 14

8:30–9:00am
Continental Breakfast
9:00–9:45am
Panel Discussion–Industry Outlook 

Industry veterans Page Petry, retired Marriott CIO-Americas, Chris Wieland, investor / entrepreneur, and Larry Birnbaum, hospitality technology consultant will discuss emerging trends, the impact on the industry and bellwether items to keep an eye on.

9:45–10:15am
TraknProtect | Addressing the Future: Part 1
What is in the Kitchen?

CTO Tim Hansen will highlight the product roadmap, innovations and some topical items which may or may not prove to be good ideas for adoption in the industry.

10:15–10:45am
TraknProtect | Addressing the Future: Part 2
Up and to the Right!

Parminder Batra, CEO will guide us on the growth of the company, priorities for the future and her vision for where the company can impact the industry.

10:45–11:00am
Break
11:00–12:00pm
TraknProtect Roundtable
A moderated discussion with Tom, Parminder and Tim
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The most valuable part of the event

Given all the information provided and experiences shared, attendees are asked to provide their insight on the TraknProtect roadmap, product features and benefits along with ideas for the future. A fully interactive session and plan to engage.

Afternoon Session – The Harris Room | Floor 14

12:00–1:30pm
Lunch | Email/Call Break
1:30–3:30pm
1:1 Individual Conversations with Partners and Peers
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15-minute increments
3:30–4:00pm
Summit Wrap Up

An opportunity to summarize the sessions and events. Feedback is encouraged for all participants. Free range of topics based on the overall event.

4:00–6:15pm
Mixology Experience and Happy Hour–Vol. 39 | Floor 2

A unique opportunity for hand-crafted cocktails, hand-crafted by you under the tutelage of experienced mixologists. Imbibe and enjoy!!

6:30–9:00pm
Dinner | City Social Kitchen & Bar
place
120 N LaSalle St (Directions)

A short walk away.

Click here for directions:

Thank you for participating!
 
 
 

An extra special thanks to our sponsors!

Hireology
Aruba
Telus
Venza
Safe House Project